Refund & Returns Policy

Last Updated: 05/10/2026

Thank you for shopping with TECHNORAFT PRIVATE LIMITED. We strive to provide high-quality technology and electronic products along with excellent customer service. Please read this Refund & Returns Policy carefully to understand your rights and responsibilities when purchasing products from our website.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

• The product is received damaged, defective, or not functioning as intended.

• You notify us within 7 days of the delivery date.

• You provide clear photographs and, where possible, an unboxing video showing the issue.

b. Wrong Product Delivered

If you receive an incorrect product:

• Report the issue within 48 hours of delivery.

• Keep the product unused, unopened where applicable, and in its original packaging with all accessories.

c. Missing Items

If any accessories, components, or parts are missing from your order:

• Notify us within 48 hours of delivery.

• Our team will investigate and arrange an appropriate resolution.

d. Non-Returnable Items

The following products are not eligible for return or refund:

• Products damaged due to misuse, negligence, improper installation, liquid damage, or physical impact.

• Products with tampered, altered, or removed serial numbers.

• Products returned without original packaging, accessories, manuals, warranty cards, or bundled items.

• Software, digital downloads, activation keys, gift cards, and downloadable products.

• Products damaged after successful delivery due to customer handling.

2. Return Conditions

To qualify for a return:

• The product must be in its original condition.

• Original packaging must be intact.

• All accessories, cables, manuals, warranty cards, invoices, and promotional items must be returned.

• Product serial numbers or identification labels must match our records.

• The product must not show signs of misuse, modification, or unauthorized repair.

Products that fail to meet these conditions may not qualify for a refund or replacement.

3. Return Process

To initiate a return:

1. Contact our customer support team using the email address or contact form available on our website.

2. Provide:

   • Order ID

   • Product name

   • Reason for return

   • Photos or videos showing the issue

3. Our support team will review your request within 24–48 business hours.

4. If approved:

   • We may arrange a pickup where service is available, or

   • Request you to ship the product to our designated return address.

After the returned product is received and successfully inspected, we will process your refund or replacement, subject to eligibility.

4. Refund Process

Once the returned product has been received and verified, eligible refunds will generally be issued using the original payment method used during the purchase.

Refund Processing Time:

• 3–5 business days after successful inspection and approval.

Shipping charges will only be refunded where applicable, including situations where:

• A defective or damaged product was delivered.

• An incorrect product was shipped by us.

Shipping charges for returns due to customer preference, change of mind, or incorrect ordering may not be refundable.

5. Replacement Policy

You may request a replacement if:

• The product is defective within the eligible return period.

• The same product is available in stock.

If the product is unavailable, you may choose one of the following options, subject to availability and applicable terms:

• A full refund.

• A replacement with a similar product, subject to any applicable price difference.

6. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation may no longer be possible. However, where applicable, you may request a return after delivery in accordance with this policy.

If a cancellation request is approved before dispatch, the refund will be processed to the original payment method.

7. Warranty Claims

Many electronic products sold by TECHNORAFT PRIVATE LIMITED may be covered by a manufacturer’s warranty.

After the applicable return period expires:

• Warranty claims may need to be submitted directly to the manufacturer or an authorised service centre.

• We may assist by providing available warranty information or purchase documentation.

• Repair, replacement, or service timelines will generally be governed by the applicable manufacturer’s warranty terms.

Customers should review the warranty information supplied with the product for specific warranty conditions and coverage.

8. Exceptions

Returns or refunds may be declined if:

• The return request is made after the applicable return period.

• The product has been physically damaged after delivery.

• The product has been altered, repaired, or modified by an unauthorised person.

• Required accessories or original packaging are missing.

• The issue is caused by improper usage, installation, or handling rather than a manufacturing defect.

• The product does not satisfy the applicable return or warranty conditions.

Any return or refund decision will be subject to verification and inspection of the product and the circumstances of the request.

9. Contact Us

For any questions regarding returns, refunds, replacements, or order cancellations, please contact us:

TECHNORAFT PRIVATE LIMITED

Website: https://technoraftshop.com/

Email: info@technocraft.store

Phone: +91 9319206744

Address: Basement, B-07, Basement of C-119, Sector – 2, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh – 201301, India

Jurisdiction: Noida, Gautambuddha Nagar, Uttar Pradesh, India