Privacy Policy

Last Updated: 05/10/2026

Introduction

Your privacy is important to us at TECHNORAFT PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website https://technoraftshop.com/ and use our products and services.

TECHNORAFT PRIVATE LIMITED operates an online electronics and technology store offering electronic products, consumer electronics, computer and mobile accessories, peripherals, networking products, storage devices, audio products, and other related technology products.

By accessing or using our website, creating an account, placing an order, or providing your personal information to us, you acknowledge and agree to the practices described in this Privacy Policy.

This Privacy Policy is intended to comply with applicable Indian privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable to our business and data processing activities.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, create an account, purchase products, contact us, or request customer support.

This information may include:

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment and transaction information

• Account login information

• Company Name, where applicable

• GST Number, where applicable

• Order and purchase history

• Product and warranty information

• Customer support communications

• Reviews, feedback, or other information you voluntarily submit

• Any other information you choose to provide to us

Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP Address

• Browser Type

• Operating System

• Device Type

• Device Information

• Website Usage Data

• Cookies and Similar Technologies

• Referral Source

• Pages Visited

• Time Spent on the Website

• General interaction and browsing information

This information may be used to maintain website functionality, improve our services, understand website usage, and maintain security.

2. Consent

By accessing our website, creating an account, purchasing products, requesting customer support, registering a warranty, subscribing to communications, or otherwise providing personal information, you consent to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy, subject to applicable law.

Where required by applicable law, we will obtain appropriate consent before processing personal data for specific purposes.

Where applicable, you may withdraw your consent by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain products, services, account features, warranty support, or other requested services where the information is necessary for those purposes.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Process and fulfil product orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Provide customer support.

• Respond to enquiries and requests.

• Manage customer accounts.

• Send order confirmations and transaction-related communications.

• Provide shipping and delivery updates.

• Process cancellations, returns, refunds, and replacements.

• Provide warranty registration and after-sales support.

• Maintain product and warranty records.

• Verify transactions and prevent fraud.

• Detect and prevent unauthorised or suspicious activity.

• Improve our website, products, and services.

• Analyse website usage and performance.

• Maintain website security.

• Send promotional communications where permitted and applicable.

• Comply with applicable legal, taxation, accounting, regulatory, and governmental requirements.

• Resolve disputes and enforce our agreements and policies.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted service providers and third parties where necessary to operate our business and provide services to you.

These may include:

• Payment gateway providers.

• Banks and payment processors.

• Courier and logistics companies.

• Shipping and delivery partners.

• Website hosting providers.

• Cloud service providers.

• Technology and IT service providers.

• Customer support service providers.

• Warranty and authorised service partners.

• Fraud prevention and security service providers.

• Professional advisers, where required.

• Government authorities, regulators, law enforcement agencies, or other authorities where required or permitted by law.

We seek to ensure that third-party service providers handling personal information maintain appropriate security and confidentiality measures.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider.

We may receive transaction-related information such as:

• Transaction reference.

• Payment status.

• Payment method.

• Transaction amount.

• Order information.

Where payment details are processed by third-party payment providers, their respective privacy policies and terms may also apply.

We do not intentionally store complete payment card details on our systems unless such storage is legally permitted and necessary for the relevant service.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Remember your preferences.

• Maintain shopping cart sessions.

• Keep you signed in.

• Improve website functionality.

• Analyse website traffic.

• Understand website usage.

• Improve website performance.

• Enhance security.

• Detect and prevent fraudulent activity.

• Provide relevant website features.

You may change your browser settings to block or delete cookies.

However, disabling certain cookies may affect the functionality of some features of our website, including account and shopping cart functions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.

We may retain information for purposes including:

• Processing and fulfilling orders.

• Maintaining transaction records.

• Providing warranty and after-sales support.

• Managing customer accounts.

• Processing returns, refunds, and replacements.

• Maintaining accounting and taxation records.

• Complying with legal and regulatory obligations.

• Resolving disputes.

• Preventing fraud and security incidents.

• Enforcing our agreements and policies.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal data retention practices.

8. Your Privacy Rights and Choices

Subject to applicable laws and the nature of the processing, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to personal information held by us.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain promotional communications.

• Request information about how your personal information is processed.

• Raise a privacy-related complaint or grievance.

To exercise an applicable privacy right, you may contact us using the contact information provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

9. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may send promotional communications regarding:

• New products.

• Offers and discounts.

• Product updates.

• Special promotions.

• Services.

• Other relevant information.

You may opt out of promotional communications by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, security notices, and customer service communications.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.

• Unauthorised disclosure.

• Misuse.

• Alteration.

• Loss.

• Destruction.

• Other unlawful or unauthorised processing.

Security measures may include access controls, secure systems, monitoring, encryption where appropriate, and other reasonable security practices.

However, no method of electronic transmission or storage is completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.

11. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older or individuals using the website under the supervision of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us using the details provided below.

Where required, we will take appropriate steps to address such information in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, manufacturers, service providers, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

13. International Data Transfers

Some of our technology, hosting, payment, communication, or service providers may process information in locations outside India.

Where personal information is transferred, stored, or processed outside India, such processing will be carried out subject to applicable laws and appropriate safeguards where required.

By using our website and services, you acknowledge that your information may be processed in jurisdictions where our service providers operate, subject to applicable legal requirements.

14. Data Breach and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident.

Where legally required, we may notify affected individuals and/or relevant authorities in accordance with applicable legal requirements.

We may also take reasonable measures to prevent similar incidents from occurring in the future.

15. Grievance Officer

In accordance with applicable laws and regulatory requirements, you may contact our Grievance Officer regarding privacy-related concerns, complaints, or requests.

Grievance Officer Name: Arjun Mehta

Email: grievance@technocraft.store

Phone: +91 9319206744

Address:
Basement, B-07, Basement of C-119, Sector – 2, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh – 201301, India

City: Noida
District: Gautambuddha Nagar
State: Uttar Pradesh
Country: India
PIN Code: 201301

We will make reasonable efforts to acknowledge and address privacy-related grievances within the timeframe required under applicable laws.

16. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect:

• Changes in our business practices.

• Changes in our website or services.

• Changes in applicable laws.

• Changes in regulatory requirements.

• Changes in technology or security practices.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy has been published may constitute acceptance of the revised policy to the extent permitted by applicable law.

17. Contact Information

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

TECHNORAFT PRIVATE LIMITED

Website:
https://technoraftshop.com/

Email:
info@technocraft.store

Phone:
+91 9319206744

Address:
Basement, B-07, Basement of C-119, Sector – 2, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh – 201301, India

City: Noida
District: Gautambuddha Nagar
State: Uttar Pradesh
Country: India
PIN Code: 201301

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any privacy-related dispute or matter arising in connection with this Privacy Policy shall, subject to applicable law, be subject to the jurisdiction of the competent courts located in Noida, Gautambuddha Nagar, Uttar Pradesh, India.