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Privacy Policy

Last Updated: 28/07/2026

Introduction

This Privacy Policy explains how TECHNORAFT PRIVATE LIMITED (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit technoraftshop.com, use our services, or make a purchase from our electronics store.

By using our website, you agree to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Contact details: Name, email address, phone number, billing address, and shipping address.
Account information: Username, password, and order history.
Payment information: Limited payment details necessary to process transactions. Complete card or banking details are securely processed by our payment gateway partners and are not stored on our servers.
Technical information: IP address, browser type, operating system, device information, pages visited, and website usage data.
Communication information: Messages sent through contact forms, email, customer support, or live chat.

How We Collect Information

We collect your information:

When you create an account.
When you place an order.
When you subscribe to newsletters or promotional communications.
When you contact our customer support.
Automatically through cookies and similar technologies while browsing our website.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Manage your customer account.
Provide customer support.
Send order confirmations, invoices, shipping updates, and service notifications.
Send promotional emails or offers where you have provided consent.
Improve our website, products, and customer experience.
Detect and prevent fraud, abuse, or unauthorized activities.
Comply with applicable legal and regulatory obligations.

Consent

By providing your personal information and using our website, you consent to the collection, storage, use, and processing of your information as described in this Privacy Policy. Where required by applicable law, we will obtain your explicit consent before processing your personal information for specific purposes such as marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality.
Maintain shopping cart and login sessions.
Remember your preferences.
Analyze website traffic and user behavior.
Improve website performance and customer experience.
Support advertising and remarketing activities where applicable.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Payment gateway providers.
Shipping and logistics partners.
Website hosting providers.
IT service providers.
Email and communication service providers.
Analytics providers.
Government authorities or regulatory bodies where required by law.

All third-party service providers are required to maintain appropriate security measures and process your information only for authorized purposes.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your purchases.
Provide customer support.
Maintain business records.
Comply with legal, tax, accounting, and regulatory requirements.
Resolve disputes and enforce our agreements.

When no longer required, personal information is securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational safeguards including:

Secure servers and hosting environments.
Encryption where applicable.
Restricted employee access.
Authentication and access controls.
Regular security monitoring.

Although we strive to protect your personal information, no electronic transmission or storage method is completely secure.

Your Rights

Subject to applicable laws, you may request to:

Access your personal information.
Correct inaccurate information.
Update your personal information.
Delete your personal information where legally permitted.
Restrict or object to certain processing activities.
Withdraw previously provided consent.
Receive your information in a portable format where applicable.
Opt out of marketing communications.

To exercise these rights, please contact us using the information below.

Digital Personal Data Protection Act, 2023

TECHNORAFT PRIVATE LIMITED processes personal information in accordance with the applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India. We collect, process, retain, and protect personal data only for lawful purposes and implement reasonable safeguards to protect your privacy.

International Data Transfers

If your information is processed outside India, we take appropriate contractual, organizational, and technical safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of every external website they visit.

Children’s Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18. If such information is identified, we will promptly delete it.

Changes to this Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

The updated version will be published on this page along with the revised Last Updated date.

Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

Grievance Officer

In accordance with applicable Indian laws, users may contact our Grievance Officer regarding concerns related to personal data or this Privacy Policy.

Grievance Officer Name: Pritam Patel

Phone: +91 9319206744

Email: grievance@technocraft.store